Super-please to win customers for life

I was talking with someone the other day who’d gone to a walk-in clinic because she was sick. She got some medicine from the doctor and was feeling better. But that wasn’t the amazing part. She said someone from the clinic called her the next day to see how she was feeling and find out […]

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LABOV Receives Eight 2017 American Business Awards

FORT WAYNE, May 8, 2017—LABOV Marketing Communications and Training has received eight American Business Awards, known as Stevie® Awards. This is the 15th year of the awards that honor and generate public recognition of the achievements and contributions of organizations and working professionals worldwide. The American Business Awards are the nation’s premier business awards program. […]

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When you make a mistake, own it in the right way

If you grew up with siblings, likely one of the worst things you were made to do after fighting was apologize to each other. Extra chores, grounding, no allowance—almost anything was better than having to say the words, “I’m sorry.” Apologizing and owning up to a mistake is never an easy or pleasant task. A […]

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LABOV to Create Training Course for Kia Motors America

FORT WAYNE, IN (May 5, 2017)—LABOV Marketing Communications and Training is developing a Web-based Training course for Kia Motors America. The course will train Kia Service Consultants on elements of the service process from the customer greeting to follow-up after a service appointment. LABOV is developing a highly engaging, interactive course that applies the most […]

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LABOV Completes Third Harley-Davidson Owner Group Training Tour

FORT WAYNE, April 24, 2017—LABOV Marketing Communications and Training produced Harley-Davidson Owner Group (HOG) Officer’s Training events in four cities around the country. HOG is Harley-Davidson’s owner enthusiast group. This is LABOV’s third year partnering with Harley on the program, which trains nearly 3,000 HOG officers nationwide on ways to inspire and motivate HOG chapter […]

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12 Hours of LABOV

Corporate philanthropy has increased over recent years, which has a positive and lasting impact on so many in need. According to Charity Navigator, corporations donated $18.45 billion in 2015. Great news for the many worthy organizations out there. At LABOV, we hold our annual 12 Hours of LABOV event to benefit non-profit organizations in our […]

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