Net Promoter Score: 73
In other words: Our clients speak, we listen.
Measuring Loyalty
Net Promoter Score (NPS) is a measurement of customer loyalty and a predictor of business growth. Ranging from -100 to 100, NPS measures customer willingness to recommend a company’s products or services.
How does LABOV’s 73 NPS compare to other companies? Brands including Microsoft® and Honda® score between 0 and 49. Walt Disney® and Tiffany & Co.® fall between 50 and 70. Starbucks® and Bose® have achieved a 70+ NPS.
“LABOV has knowledge of the market and my organization, as well as attention to detail, work ethic and follow-through.”
— Client Survey Comment
Going Beyond
Always focused on going beyond for our clients, we achieved a nearly 60% increase in NPS between 2017 and 2018. We accomplished this by concentrating on three key areas identified in our 2017 survey as opportunities to enhance our service and creativity.
By focusing on these areas, we not only achieved a significant increase in our NPS, we elevated our clients‘ experience and positively impacted their businesses.
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“LABOV has shared great ideas and works hard to make our goals their goals.”
— Client Survey Comment
What our clients value most
Our annual survey helps us determine the service and creative areas our clients value most. In 2018, the four highest rated areas either showed an improvement in scores or remained the same from the previous survey. This information helps us determine where we can make the greatest impact and continue to deliver the most value to our clients.
“Excellent response time to urgent issues and general requests.”
— Client Survey Comment
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